![]() Log in to the Mobility Print Admin interface. Confirm that at least one printer is being published When verifying your DNS records in the Mobility Print Admin interface, if you see any red Xs on the Configure DNS screen, then compare them to these examples to make sure they are set up correctly. If clients have the correct settings Check the Mobility Print server is able to verify all of the records the DNS Search Suffix (also known as the Search Domain) exactly matches the Forward Lookup Zone where the Mobility Print records were created.įor example, “” is not the same as “”.Android: It’s possible to check the DNS server.Under IPConfigs, find the NameServers and SearchDomains attributes. In the left column, find network-status then click Expand. Chromebooks: From any Chrome tab, go to chrome://system.iOS: Settings > WiFi > select the network > Configure DNS.macOS: System Preferences > Network > Advanced > DNS Tab.Windows: Network Connections > IPv4 > Properties > Advanced > DNS Tab.In order to discover the published printers, clients must have the correct DNS settings. This is far and away the most common troubleshooting scenario. ![]() ![]() Make sure clients have the correct DNS settings Do you want to retry? follow the checks on this page to troubleshoot the problem. If you’re using Windows clients, run the ‘Mobility Print Printer Setup installer’ file and see the error message: Failed to retrieve printer list. “Help! I’ve set up Mobility Print and created the DNS records on my server, but devices still can’t see the printers on the network! What should I check?” On a Windows client I see the error message ‘Failed to retrieve printer list. PRODUCTS FEATURED Troubleshooting printer discovery problems in a DNS environment ![]()
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